The meaning of quality management lies in the dual ability to take customer needs into account with vigilance and competence while building a business that is profitable, creative, and people-oriented.
The arrival of the new standard ISO 9001 Version 2015, a performance standard with stricter requirements, is a real lever for standing out from competitors by offering more competitive services that meet customer expectations.
Aware of the importance of this approach, the LNHC clearly demonstrates its commitment to implementing a quality management system in accordance with the ISO 9001 V. 2015 standard, which remains a relevant framework for establishing, monitoring, and improving a corporate strategy applied with objectives tailored to the organization.
- Adopting effective customer focus
- Leadership development
- Staff involvement at all levels
- Implementation of a process approach
- Informed decision-making based on tangible evidence
- Management of relations with all stakeholders
- Reducing risks and non-compliance and seizing opportunities
- Investment in continuous improvement
These principles enable us to continuously improve our performance, while meeting the needs of all stakeholders (customers, staff, shareholders, suppliers, partners, etc.) and satisfying applicable customer, legal, and regulatory requirements.
The support of the management board, particularly regional departments, units, and branches, led by the CEO, and the participation of all staff in its implementation are undeniable factors for success. The exchange of ideas and cooperation of all will lead to the implementation of an effective, efficient, and appropriate QMS.
The company therefore ensures the continuous improvement of the relevance, adequacy, and effectiveness of this system.
The LNHC also intends to commit to accrediting its calibration and testing laboratories in accordance with ISO IEC 17025 V 2017 standardThis is a medium-term project for the company that will ensure the quality of the tests and calibrations it performs, in line with our customers' needs.
Therefore, given the significant economic stakes in the construction and public works sector, adopting an approach that guarantees the reliability of results and product compliance, and which affirms the technical competence of the laboratory, is the most appropriate solution to meet these requirements.
The Manager General
M.BOUKADOUM Fayçal
